Covid Update New

To Our Valued Customers;

To service our customers and community in the safest possible manner, we have updated our Covid operational procedures as follows;

Effective July, 7th

Our Sales Departments – Our Sales Showrooms are now open in-store and through our OnDemand Digital Sales experience, click here to learn more.

In accordance with provincial regulations we are limiting the number of guests in our showrooms at one time. We recommend guests book an appointment before visiting our Sales Showrooms to ensure the best possible experience.

Through OnDemand, you will be able to purchase the vehicle of your choosing while in the comfort of your own home. We provide Online Quotes, Online Trade Appraisals, Online Approvals, Video Chat Product Consultation, and Contactless Home Delivery. Browse through our new or used car inventory and submit an inquiry today!

Our Service Departments

Open to walk-in guests and available by appointment. We recommend that service guests book an appointment before visiting our service department to ensure the best possible experience.

Contactless Service Pick up and Drop Off is available, Contactless Service will limit any contact between you and our staff. Your Vehicle will also be fully sanitized before and after any work is done on the Vehicle.

Use our Service Form below to book your next Contactless service and our service coordinators will contact you to guide you through your next contactless service appointment.

Contactless Service Quick Guide

Parts Department - Curbside Pickup

To help limit the number of customers in our Dealership we are continuing to offer curb side pick up for all parts orders. To order parts please use our OnDemand online service by clicking here and we will arrange curbside pickup in a designated area outside our dealership’s doors Monday to Friday during service hours.

Effective May, 19th

Our Sales Departments – Our Sales Showrooms are now open in-store and through our OnDemand Digital Sales experience, click here to learn more.

In accordance with provincial regulations we are limiting the number of guests in our showrooms at one time. We recommend guests book an appointment before visiting our Sales Showrooms to ensure the best possible experience.

Through OnDemand, you will be able to purchase the vehicle of your choosing while in the comfort of your own home. We provide Online Quotes, Online Trade Appraisals, Online Approvals, Video Chat Product Consultation, and Contactless Home Delivery. Browse through our new or used car inventory and submit an inquiry today!

Our Service Departments

Open to walk-in guests and available by appointment. We recommend that service guests book an appointment before visiting our service department to ensure the best possible experience.

Contactless Service Pick up and Drop Off is available, Contactless Service will limit any contact between you and our staff. Your Vehicle will also be fully sanitized before and after any work is done on the Vehicle.

Use our Service Form below to book your next Contactless service and our service coordinators will contact you to guide you through your next contactless service appointment.

Contactless Service Quick Guide

Parts Department - Curbside Pickup

To help limit the number of customers in our Dealership we are continuing to offer curb side pick up for all parts orders. To order parts please use our OnDemand online service by clicking here and we will arrange curbside pickup in a designated area outside our dealership’s doors Monday to Friday during service hours.

Customer F.A.Q.

 

Do I need to wear a face mask when visiting a Weins Dealership?

Weins Canada and its Dealerships will be complying with all city, county and municipal by-laws that are mandating masks in public space.

 

Are you currently offering test-drives?

Yes, as of May 4th we are allowed to offer our customers test-drives again.

 

For Customers who need to defer their existing loan or lease payments Please Read:

Unfortunately, we are not able to assist with this. You will need to contact the financial institution your loan was arranged with when you purchased your vehicle.

For Customers who would like to inquire about lowering their debt load Please Read:

If you are concerned about your ability to make future payments and you would be open to exchanging your current vehicle for one that would provide you a lower monthly payment, please contact our Special Credit Managers at specialcredit@weinscanada.com for preapprovals and support.

For Customers with Upcoming Lease Terminations Please Read:

 We will be contacting all customers with upcoming lease expirations in order of priority to discuss options, but please feel free to call us if you have any questions or concerns.

Enhanced Health & Safety Measures

  • All guest vehicles are outfitted with steering wheel covers and seat protectors prior to maintenance or repair work
  • We have introduced enhanced cleaning protocols, including regular sanitizing of all high traffic areas in our stores
  • We have marked our floors with social distancing guides to ensure all guests and employees keep a distance from one another of at least 2 metres
  • The etiquette of shaking hands upon meeting guests has also been suspended
  • Associates have been instructed to stay home if they have any symptoms, have travelled recently or because of any other extenuating circumstance
  • All Associates are required to wear a mask while on company property.

If You Have Questions

We are doing our best to continue to be available to service your vehicle.  If you have any questions, please feel free to talk to one of our associates.

  • Call any of our stores
  • Weins Canada will continue updating this page for constant updates on our response to COVID-19

We at Weins Canada thank you for trusting us with your business and assure you every measure is being taken into account to keep our community safe.


Other Helpful Resources

COVID-19 Information For Ontarians: https://www.ontario.ca/page/2019-novel-coronavirus

Public Health Agency of Canada: https://www.canada.ca/en/public-health.html

Government of Canada Updates: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

World Health Organization: https://www.who.int/health-topics/coronavirus